The controller (controller) of your personal data according to Article 4 point 7. Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) is the controller:


M. Falesnika 6,

971 01  Prievidza


ID: 53329139

TAX ID: 2121342047

VAT TAX: SK2121342047

Personal data

Personal data means data relating to an identified natural person, or an identifiable natural person, which can be identified directly or indirectly, in particular on the basis of a generally applicable identifier, other identifier such as first name, surname, identification number, location data or online identifier, or on the basis of one or more of the characteristics or traits that make up its physical identity, physiological identity, genetic identity, mental identity, mental identity, economic identity, cultural identity or social identity.
Processing of personal data
The processing of personal data is a processing operation or set of processing operations with personal data or personal data files, in particular the acquisition, recording, organization, structuring, storage, modification, retrieval, browsing, use, transmission, dissemination or otherwise, regrouping or combining, restriction , erasure, whether by automated means or non - automated means.


We process this personal data in accordance with Regulation (EU) No. 1907/2006 of the European Parliament and of the Council. 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) (hereinafter "Regulation No 2016/679"):

• name
• surname
• street and number descriptive
• postal code
• city
• state
• telephone number
• company name
• ID
• e-mail address
• IP address

We further process this personal data
- Data from communication between the e-shop and the customer
- Web metrics and analytics about behavior on the website


- Processing the order of goods ordered through our website, telephone customer line or through communication with customer support via e-mail and social networks. The legal reason is the necessity to meet the requirements of the purchase agreement (accounting documents).

- Communication and customer support: Personal data is used to communicate with you. For example, we may contact you for the following reasons:

- reminder of your goods in the online cart,
- help with completing your order,
- providing information on the current status of your application, order or complaint
- obtaining other necessary information
- Marketing offers: If you have agreed With the newsletter via e-mail ("Newsletters"), we use your contacts to send advertising or business announcements.

This is the processing of the following data:
• IP address
• name
• surname
• city
• e-mail address

- Social networks: Promotion of the company via the social network Facebook, Instagram


Your personal data will only be passed on to third parties or otherwise mediated if this is necessary in the performance of the purchase contract, on the basis of a legitimate interest or if you have given your prior consent. The data may be provided to:
- carriers with the aim of delivering your ordered products or services and resolving complaints, including withdrawal from the contract (DPD SK sro, Slovak Parcel Service sro, Packeta Slovakia sro (Zásielkovňa sro)
- public authorities (eg Police of the Slovak Republic, ŠOI) in order to provide the required information in the event of control
The processing of personal data by a third party is governed by the principles of personal data processing of the companies and persons concerned.


Your personal data will be securely stored, collected, processed and archived for the purpose of keeping accounting records and documents for a period of 10 years (based on Article No. 431/2002 Coll. On Accounting, as amended) since the last order.



You have several rights regarding privacy. If you would like to exercise any of these rights, please contact us via the email address above.

You have the right to information that is already complied with by this privacy policy. - information obligation
Thanks to the right of access, you can call us at any time and we will prove to you within 30 days what your personal data is being processed and why.

If something changes with you or you notice any of your personal data out of date or incomplete, you have the right to supplement and change your personal data.

You can exercise the right to restrict processing if you believe that we are processing your inaccurate data, that you think we are processing illegally, but that you do not want to delete all data or if you object to the processing.
You can limit the scope of personal data or processing purposes.

Right of erasure (to be forgotten): Your other right is the right to erasure, if there is no legal legal basis that entitles us to resp. a legal obligation that shows us to process your personal data. In this case, we will delete all your personal data from our system, as well as from the system of all sub-processors and advances within the statutory time limit.
The right to data portability in the cases envisaged by the Regulation you have the right to obtain personal data concerning you, which you have provided to the Operator, in a structured, commonly used and machine-readable format, provided that this right does not adversely affect the rights and freedoms of others.

You may object at any time to the processing of your personal data by the Operator for the purposes of direct marketing carried out on the basis of a legitimate interest.

Right of withdrawal consent: if the processing of your personal data is based on consent, you have the right to withdraw your consent to the processing of personal data for the purpose for which you have given your consent at any time.

Complaint to the Office for Personal Data Protection: If you feel that we do not treat your data in accordance with the law, you have the right to contact your Office for Personal Data Protection at any time.

The supervisory authority in the Slovak Republic is the Office for Personal Data Protection, with its registered office at:

Hraničná 12,

820 07 Bratislava 27,

Identification data: IČO: 36064220, DIČ: 2021685985

Office Secretariat: +421 / 2 3231 3214, E-mail:

Filing office: Monday - Thursday: 8:00 - 15:00, Friday: 8 : 00 - 14:00

Obligation or possibility to provide personal data If you decide to cooperate with us, communicate or visit our website, it is necessary for you to provide us with personal data to the extent necessary. Otherwise, it will not be possible to communicate with you, provide you with goods and services, resp. You will not be able to browse the website. This does not apply to the processing of cookies, which you can change in your browser settings so that we will not process this information about you.
How you can exercise these rights
You can contact us with your request in one of the following ways: by
email: to, in writing or in person to the address: VELOPORTAL STORES s.r.o., M. Falesnika 6, 971 01 Prievidza.

In the event that you believe that your personal data protection rights have been violated, you have the right to file a complaint to the supervisory body, which is the

Office for Personal Data Protection at
Hraničná 12
820 07 Bratislava 27
Slovak Republic

Identification data:
IČO: 36064220
DIČ: 2021685985

Office Secretariat:
+421 / 2 3231 3214


Filing office: Monday - Thursday: 8:00 - 15:00

Friday: 8:00 - 14:00



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In certain special cases, we also use cookies that are provided by trusted third parties. The following section describes which cookies you may encounter through this site. This site uses Google Analytics, one of the most widely used web-based solutions, to identify how you use the site and ways we can improve your experience. These cookies can track, for example, how long you spend on the site and what sites you visit, so that we can continue to offer you interesting content. For more information about Google Analytics cookies, visit the official Google Analytics website. Third-party analysis is used to monitor and measure the use of this site so that we can continue to offer you interesting content. These cookies can track, for example, how long you spend on the site and what sites you visit, which helps us figure out how we can improve the site for you. In some cases, we may provide you with customized content based on what you have told us about yourself, either directly or indirectly through a link to a social media account. These types of cookies simply allow us to provide you with content that may be of interest to you. We also use buttons and / or social media plug-ins that allow you to connect to your social network in a variety of ways. In order for these buttons and add-ons to work, the following social media, including: Facebook, Youtube, will set cookies through our website, which may be used to enhance your profile on their website or to provide data that they hold for various purposes. stated in their privacy policy.

More information

We hope this has clarified things for you, and as mentioned, if there is something you are not sure whether you need it or not, it is usually safer to keep cookies enabled in case they communicate with any function of our website. If you are still interested in more information, you can contact us in one of our preferred ways.


If you have any comments, questions or requests regarding the use of your personal data, or if you have any questions regarding this privacy statement and cookies, please contact us at this e-mail address:, or using the contact details provided in the Contact Us section. Your questions and suggestions regarding this statement are welcome.

Final provisions
By submitting an order from the online order form, you confirm that you are familiar with the conditions for the protection of personal data and that you accept them.
You can indicate your consent (expression of free will) by checking the box
"I agree" via the online form. By checking the consent, you confirm that you have accepted the full terms and conditions of personal data protection
. information to you via the e-mail address you provided to the operator.

These conditions take effect on 10.10.2020
UPDATE 14.06.2024




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